Physiotherapystore.com, one of the UK’s largest online suppliers of specialist physiotherapy products, has launched an online, live chat service for its customers.
The live chat service, called ‘Live Support Online’, allows customers to talk to the company’s customer service and sales staff about the products available to buy online. The new facility means that customers can now contact a Physiotherapystore representative by phone, e-mail or Live Chat depending on which method they prefer and be completely confident that they are choosing the best product, before they commit to buying.
Customers can access Live Support Online from the home page, entering their name and question to start the chat. Staff will respond as quickly as possible with detailed yet concise information that will help to direct the customer towards suitable products, such as orthopaedic supports and items from the best-selling Biofreeze and Clinell Products range.
Physiotherapystore.com already offers interactive services to customers, but wanted to increase the help available, to ensure that common injuries, aches, and pains, are treated with the right products.
“Launching Live Support Online was the next logical step for us – we can now share our product knowledge with customers online, as well as via the telephone”, said Gary Shawcross, Director of Physiotherapystore.com
As well as the online chat service, customers can click on different areas of the body, on a picture of the human form, to find information on common injuries and ailments and to be taken to treatments and supports within that category.